IT Support Assistant

Ogle County Information Technology Department

Position Title:   IT Support Assistant – Full Time Salary

Essential Duties and Responsibilities:

Perform Computer related tasks such as installation, maintenance, and operational support of County computers and their applications.

Assist in evaluation and selection of computer hardware, software, and related computer components.

Basic Knowledge:

Knowledge of printers, scanners, and computer hardware and software. Understanding of Local Area Network, Wide Area Network, WI‐FI and security firewalls.

Installing, repair, and maintaining hardware and software upgrades. Assist in monitoring the system to provide optimal quality to end‐users. Perform standard maintenance tests and checks on the computer systems.

Ability to provide support services for County on MS Office, WordPerfect, and

Windows operating systems.

Required Skills, Duties, and Abilities:

Basic computer software skills.

Ability to assist the Direct Supervisor in records, budgets, and product orders.

Ability to establish and maintain professional working relationships with co‐ workers, other County employees, government officials, contractor’s suppliers, and the general public.

Strong sense of customer service, tact and common courtesy while providing technical service and solutions as a professional representative for Ogle County.

Ability to provide any other service as directed by the Direct Supervisor.

Qualification Requirements:

To perform this job successfully, an individual must perform each essential duty satisfactorily, pass a background check and sign a confidential agreement with 90 and 180‐day review during orientation period.

Education & Experience:

Minimum High School Diploma or GED

Preferred experience in IT with a minimum of 2 years and /or AAS or equivalent within the IT field of study.

Mail Cover Letter, Application and Resume to:

Personnel and Salary Committee

ATTN: IT Support Assistant

105 S. 5th St. Suite 104

Oregon, Il. 61061


Subject: IT Support Assistant


Application Deadline is December 15, 2017